Training & Support

Certified training and support that keeps your office productive.

A licence only delivers value when people use it well. We train your team on every product line we carry, then support them for as long as you need.

Certified training

Learn from certified instructors, wherever your team is.

Training runs from our dedicated in-house facility in Lagos, or remotely over Zoom and Microsoft Teams. We offer corporate, personal and certified tracks, from first-day fundamentals to advanced, project-based workflows.

  • Vendor-certified instructors across every product line
  • Corporate training for teams, and personal training for individuals
  • Certified tracks, including delivery as a Bentley Institute training partner
  • CAD-to-BIM transition programme for design offices
  • Postgraduate education in partnership with Zigurat Global Institute of Technology
Diagram of a building shown as 2D CAD linework on one side and a BIM model on the other
Support plans

Three support tiers, built around how you work.

Annual support contracts cover installation, commissioning and application support. Choose the level of on-site cover you need.

Tier 1

Basic — Nigeria

Remote cover for teams anywhere in the country.

  • Unlimited telephone support
  • Unlimited email support
  • Valid for any location in Nigeria
  • Remote diagnosis via AnyDesk
Request a quote
Tier 3

On-site — Nigeria

On-site cover scoped to your project location.

  • Everything in Basic
  • Per-call on-site visits nationwide
  • Scoped to your project location
  • Same remote, email and phone backbone
Request a quote
Remote support

Problem solved, without waiting for a site visit.

Most software issues can be diagnosed and fixed remotely. With your permission, our engineers connect securely using AnyDesk.

  1. 01

    Download

    Install the free AnyDesk client from the official site.

  2. 02

    Contact us

    Call or email info@cdss-nigeria.com with a short description of the issue.

  3. 03

    Share your ID

    Read out the AnyDesk address shown on your screen.

  4. 04

    We connect

    You approve the session and our engineer resolves the issue.

FAQ

Training & support questions.

Is training available online?

Yes. Courses run in person at our Lagos training facility or live online via Zoom and Microsoft Teams, with certified instructors either way.

Do you offer certified training?

Yes. We offer certified training tracks across our product lines, including delivery as a Bentley Institute training partner.

Can you train a whole team at once?

Yes. Corporate training is available for teams, alongside personal training for individuals. Contact us to plan dates and content.

What does a support contract cover?

Annual support contracts cover installation, commissioning and application support, with the level of on-site cover set by your chosen tier.

How quickly can you help with an urgent issue?

Remote diagnosis via AnyDesk lets our engineers look at most issues straight away, without waiting for a site visit.

Get in touch

Ready to talk about your next project?

Tell us what you are working on. We will recommend the right software, hardware, training or support plan.